ORDERING & CANCELLATION INFORMATION
All orders are processed upon receipt. It is only possible to cancel an order prior to shipping. All cancellations may be subject to a handling fee.
DELIVERY OF YOUR VENDING UNIT
All vending machines are shipped directly from the manufacturer; estimated delivery time is within 2 to 3 weeks. Upon shipping, an email notification is generated by The Betty Mills Company containing tracking information, which can be used to track orders online using shippers websites.
Upon arrival at the delivery terminal, the freight line will make contact by telephone in order to schedule a convenient delivery appointment. Appointments are available during normal business hours and span a 4-hour period. Please include a daytime phone number in the shipping information at the time of check out.
White Glove Service is included in the price of shipping. The delivery agent will bring the equipment inside, unpack and remove the packaging material. Steps or stairs will be an additional charge to be negotiated and pre-paid at the time of delivery confirmation directly to the carrier.
If you do have any special delivery requests additional fees may be incurred. Special arrangements and fee payment must be made directly with the carrier at the time of delivery scheduling. In addition, the consumer is directly responsible to the carrier for any additional charges in cases of missed appointments and/or re-delivery. All additional delivery charges are to be paid directly to the carrier. A signature upon delivery is required.
Upon delivery of the vending unit and prior to signing acceptance of the delivery, please inspect the packaging for any obvious damage. Only sign the bill of receipt from the carrier if there is no obvious damage to the packaging and only if all the boxes are present. In the unlikely event there is damage to the packaging or the order is incomplete, please DO NOT accept delivery.
If the merchandise appears to be damaged in any way, please note the nature of the damage on the freight bill. This will aid in the repair/replacement process.
It is important to inspect the unit immediately to ensure you have received the correct items. In the unlikely event there are missing and/or defective items, please contact The Betty Mills Customer Support Department immediately at 1-800-BETTYMILLS (238-8964). The Betty Mills Company will make every effort to resolve any problems experienced with the vending unit.
Any other questions regarding your order should be directed to The Betty Mills Customer Support Department at 1-800-238-8964.
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