ORDERING & CANCELLATION INFORMATION
All orders are processed upon receipt. It is only possible to cancel an order prior to shipping. All cancellations may be subject to a credit card processing and any
additional associated fees.
DELIVERY OF YOUR SHED & OUTDOOR UNIT
All items in our Sheds & Outdoor category are shipped free!
Most shed and storage buildings are shipped directly from the manufacturer, usually within 2-3 business days. However, Arrow and Handy Home brand sheds usually ship within 7-10 business days. Outdoor privacy screens and awnings typically take longer and ship within 2-3 weeks.
Delivery times on all sheds may also vary depending on your geographical location, and can add anywhere from 3-5 business days to the final delivery date. The freight carrier will contact you by telephone to schedule a convenient delivery time.
For residential orders shipped by freight truck, Standard Curbside Delivery provides delivery to the curb at the end of the driveway only. It is not the driver's responsibility to bring freight into the house, garage, backyard, etc. Drivers do not assist with unpacking, set-up or clean up. A signature upon delivery is required.
For any special requests such as delivery to the garage or backyard, there may be additional fees incurred. Special arrangements and fee payment must be made directly with the carrier at the time of delivery scheduling. In addition, the consumer is directly responsible to the carrier for any additional charges in cases of missed appointments and/or re-delivery. All additional delivery charges are to be paid directly to the carrier.
Upon delivery of the shed or storage building and prior to signing acceptance of the delivery, inspect the packaging for any obvious damage. Only sign the bill of receipt from the carrier if there is no obvious damage to the packaging and only if all the boxes are present. In the unlikely event there is damage to the packaging or the order is incomplete, please DO NOT accept delivery.
If the merchandise appears to be damaged in any way, notate the nature of the damage on the freight bill. This will aid in the repair/replacement process.
It is important to inspect the unit immediately to ensure the correct number of items. In the unlikely event there are missing and/or defective items, contact The Betty Mills Customer Support Department immediately. The Betty Mills Company will make every effort to resolve any problems experienced with the shed or storage building.
These concerns and any other questions regarding your order should be directed to The Betty Mills Customer Support Department at 1-800-BettyMills (238.8964).
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