As a highly valued customer, your satisfaction is very important to us. If you are not 100% satisfied with your purchase and wish to resolve your issue as quickly and easily as possible, you may Click Here to begin the resolution process. Because we offer such a diverse line of products, we evaluate each situation on a case-by-case basis. The following are some general policies we follow to resolve the various situations:
Damaged Items:
Sometimes the item may become damaged in transit. Please let us know what is damaged, in as much detail as possible, so that we can determine the next step.
Incorrect Item Delivery:
Sometimes the wrong item is shipped. Please let us know what you received in as much detail as possible (item number, product name, quantity). Please also let us know if you would like to return the incorrect item and have the item you originally purchased sent to you or if you would like to keep the incorrect item and add it on to your original order.
Custom Products:
We are not able to return Custom Products back to the manufacturer; however, please let us know why you are dissatisfied with your purchase and we will try to correct the situation.
General Dissatisfaction (Missing Parts):
Please let us know in as much detail as possible why you are not satisfied with your order and we will try to correct the situation to the best of our ability.
If You Decide To Send The Item Back:
Under certain circumstances a 20% restocking fee may apply. This usually occurs due the incorrect item being ordered and the cost of shipping it back (the restocking fee) is much less than if the item were kept.
First:Return Authorization
You will need a Return Authorization (RA) number from Betty Mills. Shipping the item back without an RA number from Betty Mills may delay your refund. To obtain an RA number, simply fill out the Return Authorization Form.
Second:Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from Betty Mills, it may delay your refund.
Third:Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write the RA number on the box, doing so will disqualify you from receiving a credit. The RA number can only be written on the shipping label.
Fourth:Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.
In general, it takes approximately 10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is Betty Mills' policy to issue the refund to the same credit card with which the order was placed.
If you have any other questions regarding our Satisfaction Policy, please indicate them on the Return Authorization form, and we will get back to you as soon as possible. Click Here to Start the Resolution Process.
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